Privacy Policy

SKILL LINK TECH PRIVATE LIMITED (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of its users, customers, students, educational institutions, business partners, and website visitors.

This Privacy Policy describes how the Company collects, uses, processes, stores, shares, and protects personal information in connection with its educational technology platforms, software solutions, websites, mobile applications, and related services.

By accessing or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain such consent before processing personal information.

Depending on the nature of the services used, we may collect the following categories of information:

The information collected will depend on the services accessed and the purpose for which such information is required.

We may collect information directly from users, automatically through our platforms, or from authorized third parties, as permitted by applicable law.

Information may be collected when users:

• Register for an account or update their profile.
• Enrol in courses, training programmes, or other services.
• Access or interact with our websites, applications, or software platforms.
• Make payments or participate in transactions.
• Contact our customer support team.
• Participate in surveys, feedback activities, or promotional programmes.
• Interact with educational institutions, training partners, or other authorized service providers through our platforms.

We may also use cookies and similar technologies to collect certain technical and usage information.

The Company may process personal information for the following legitimate and lawful purposes:

• To provide, operate, and maintain our educational and technology services.
• To create and manage user accounts.
• To facilitate course enrolments, payments, and transaction processing.
• To deliver educational content, assessments, and related services.
• To monitor platform performance and improve functionality and user experience.
• To communicate service-related notifications, updates, and support information.
• To respond to enquiries, complaints, and customer support requests.
• To detect, investigate, and prevent fraud, unauthorized access, and misuse.
• To maintain records and perform accounting, reconciliation, and audit activities.
• To comply with applicable laws, regulatory requirements, and lawful directions from competent authorities.
• To protect the Company's legal rights and enforce applicable agreements.

Personal information will be processed only for purposes permitted by applicable law and, where required, in accordance with the consent obtained from the relevant individual.

The Company does not sell personal information to third parties.

We may disclose or share personal information, where necessary and legally permitted, with the following categories of recipients:

• Educational institutions and training partners: To facilitate enrolments, learning activities, academic administration, and related services.
• Payment service providers and banking partners: To process payments, verify transactions, facilitate settlements, and support reconciliation.
• Technology and infrastructure providers: To provide hosting, software, cloud infrastructure, security, and technical support.
• Professional advisors: To obtain legal, accounting, auditing, and other professional services.
• Government authorities and regulators: Where disclosure is required under applicable law, a court order, or a lawful regulatory direction.
• Other authorized parties: Where disclosure is necessary to provide the requested services, protect legitimate interests, or fulfil contractual obligations, subject to applicable legal requirements.

We take reasonable steps to ensure that third parties receiving personal information are subject to appropriate confidentiality, security, and data-protection obligations.

The Company implements reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.

These measures may include access controls, authentication procedures, security monitoring, data protection practices, and appropriate safeguards for information handled by service providers.

Although we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, the Company cannot guarantee absolute security against every possible threat.

Our websites and applications may use cookies and similar technologies to:

• Maintain essential platform functionality.
• Remember user preferences and settings.
• Analyse website traffic and platform performance.
• Improve usability and user experience.
• Support security and fraud-prevention measures.

Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect the availability or functionality of some services.

Where required by applicable law, we will obtain consent before using cookies or similar technologies that require such consent.

The Company retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.

The applicable retention period may vary depending on the nature of the information, the purpose of processing, and the legal requirements governing the relevant records.

When personal information is no longer required, the Company will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal retention requirements.

Subject to applicable law and the circumstances of processing, individuals may be entitled to exercise certain rights concerning their personal information, including:

• Requesting access to their personal information.
• Requesting correction or updating of inaccurate or incomplete information.
• Requesting erasure of personal information where legally permissible.
• Withdrawing consent where processing is based on consent.
• Raising concerns or grievances regarding the collection or use of personal information.
• Exercising any other rights available under applicable data-protection laws.

Requests may be submitted using the contact details provided in this Privacy Policy. The Company may require reasonable verification of the requester's identity before acting on a request.

We will review and respond to requests within the time limits prescribed by applicable law. Certain requests may be subject to lawful exceptions or record-retention requirements.

Certain educational services provided through our platforms may be used by individuals under the age of 18.

Where personal information relating to children is processed, the Company will take appropriate measures to comply with applicable child-protection and data-protection requirements, including obtaining verifiable parental or guardian consent where required by law.

We will take reasonable steps to limit the collection and processing of children's personal information to what is necessary for the relevant educational or technology services.

Parents, guardians, or other legally authorized persons may contact the Company regarding concerns about a child's personal information, subject to applicable law.

Our websites, applications, or platforms may contain links to, or integrations with, third-party websites, applications, payment services, or other external platforms.

Such third-party services may operate under their own privacy policies and terms of use. The Company does not control and is not responsible for the independent privacy practices of third-party platforms.

Users are encouraged to review the relevant privacy policies before providing personal information to any third-party service.

Personal information may be stored or processed using the Company's systems or those of authorized technology and infrastructure service providers.

Where information is processed or transferred across jurisdictions, the Company will take appropriate measures to comply with applicable legal requirements and implement relevant contractual, technical, and organizational safeguards.

Users may contact the Company to raise questions, submit requests, or report concerns relating to the collection, processing, storage, or protection of their personal information.

The Company will review and address such concerns in accordance with its internal procedures and applicable legal requirements.

Where a designated Grievance Officer or other responsible contact is required under applicable law, the relevant details will be published on the Company's website or otherwise communicated as required.

The Company reserves the right to revise or update this Privacy Policy from time to time to reflect changes in its business operations, technology, services, or applicable legal and regulatory requirements.

The revised policy will be published on the Company's website with an updated revision date. Changes will take effect as stated in the revised policy, subject to applicable legal requirements.

Users are encouraged to review this page periodically to remain informed about our privacy practices.

For questions, privacy-related requests, or concerns regarding this Privacy Policy, please contact:

By accessing or using the Company's services, users acknowledge that they have had the opportunity to review this Privacy Policy.

Where consent is the applicable legal basis for processing personal information, such processing will be undertaken in accordance with the consent requirements prescribed by applicable law.

This Privacy Policy is intended to promote transparency regarding the Company's information-handling practices and its commitment to protecting personal information.